Processing your order, manufacturing the products, and delivering them (free of charge) takes our team between 10 and 20 business days (15-50 to LATAM). We do our best to get your order to you as quickly as possible, without compromising the quality of our products.

We ship our products worldwide. There is no minimum order quantity, and all our shipping is free.

If your order includes more than one item, they may be shipped separately, depending on stock availability and shipping warehouses. Don’t worry, your package will arrive shortly.

With our PREMIUM Shipping, Pokemon Shop™ will handle all disputes for you. Customer satisfaction is our priority. We don’t pass the buck to the carrier and leave them to their own devices. We take full responsibility by immediately sending you a new package at our expense.

Don’t hesitate to contact us by email at hello@tienda-pokemon.es. Our team will do everything possible to meet your expectations.

WHAT PAYMENT nding you a new package at our expense.

our security is our priority: our site only offers safe and secure payment methods.

We accept:

Credit cards

Debit cards

PAYPAL payments

Your bank or credit card details will not be shared with us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

Yes!

The “HTTPS” in our store URLs attests to the quality of our services. HTTPS is the variant of “http,” secured through the use of SSL/TLS protocols. HTTPS is used to secure financial transactions on e-commerce sites. As e-merchants, we understand that using SSL is becoming mandatory today. It’s the best way to protect your data and protect yourself from hackers and identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the URL bar of your web browser. It is also represented by an “s,” which stands for “secure,” and is added to the website’s “http” protocol in the address bar.

No. Except in exceptional cases, we only accept one discount code per order.

We make shopping as easy as possible for you.

1- Select the products you want
2- Click “Add to Cart.”
3- Click the shopping cart icon in the top right corner to complete your purchase.

We also offer the option to create an account to make the process even easier.

I HAVE RECEIVED AN IMPORT TAX
The Pokemon Store™ legally ships its products worldwide. However, the buyer is responsible for any import taxes imposed by their country; we decline all responsibility.

“BULK” ORDERS
If you would like to place a wholesale order, please email our team at hello@pokemon-store.es.